Lauren Marinigh

Social Media as the New Call Centre

By Lauren | August 22, 2016 | 0 Comment

Social media is the current and future of customer service. Gone are the days of people wanting to sit on the phone listening to pre-recordings after pre-recordings and waiting hours before they even get on the phone with a real person. Okay, those days aren’t completely gone, but customers are expecting a lot more now […]

Why David’s Tea Rocks

By Lauren | April 4, 2014 | 0 Comment

David’s Tea was always one of those companies that I knew existed but never really realized how awesome they were until this past November (2013). I’ve always been a tea person over coffee, and in 2012 I noticed David’s Tea created a tea advent calendar. I wanted so badly to get my hands on one […]